Last updated: May 9, 2026
These Terms govern use of the NeverMiss.ai service provided by NeverMiss AI LLC, a Georgia limited liability company, doing business as "NeverMiss.ai" ("NeverMiss.ai," "we," "us," "our"). By purchasing or using the service, you ("Client," "you") agree to these Terms. If you sign a separate Service Agreement with us, that signed agreement controls where it conflicts with these Terms.
NeverMiss.ai provides an AI-powered front-office service for operator-led home service businesses. Our service may answer inbound calls on your behalf, capture lead information, qualify callers, route follow-up, and deliver lead data to your designated channels (email, Google Sheets, CRM webhooks, or supported field service and CRM systems).
Optional capabilities — including direct appointment booking, missed-call follow-up, client reactivation, voicemail drops, SMS follow-up, website or landing-page work, review management, lead nurture sequences, chat widgets, and additional AI automations — are available where included in your selected product, package, order form, checkout page, or written agreement.
Calls are handled by an AI voice agent. Callers interact with the AI agent, not a human receptionist. The agent identifies itself as an AI assistant during each call (see Section 6).
Productized offers. Some NeverMiss.ai products, retainers, campaign packages, and reactivation offers may have written terms shown on a proposal, invoice, order form, checkout page, or Service Agreement. Those written offer terms control for that specific product unless a signed agreement says otherwise.
Custom and consulting work. Consulting, implementation, custom automations, enterprise integrations, and work outside a written productized offer remain consult-led and are quoted separately in a written proposal, order form, statement of work, or Service Agreement.
Setup or build fees. A one-time setup or build fee may cover custom AI agent configuration, phone number provisioning, calendar and CRM integrations, campaign setup, creative or copywriting, and initial deployment. Unless expressly stated otherwise in the applicable offer, setup and build fees are non-refundable once work has commenced.
Monthly service fee. A flat monthly rate quoted during onboarding, shown at checkout, or confirmed in your signed Service Agreement. Recurring voice products are intended to avoid per-call surprise billing unless your order form expressly states otherwise.
One-time campaign packages. Reactivation, voicemail-drop, and campaign packages are one-time services unless the offer expressly includes a recurring subscription, a trial that converts to a subscription, or ongoing management.
Billing flow.
Late payments. Invoices not paid within ten (10) days of the due date may incur a late fee as specified in your signed Service Agreement. We reserve the right to suspend Services if payment is materially past due.
Chargebacks. If you dispute a charge, please contact us at team@justnevermissai.com before initiating a chargeback with your card issuer. Unauthorized chargebacks may result in immediate suspension of Services and collection of disputed amounts.
Initial Term. Your agreement begins on your Effective Date and continues for an initial term of three (3) months (the "Initial Term"). The Initial Term protects both parties during the period required to build, tune, and validate your AI agent. This Initial Term applies to recurring services unless the applicable checkout page, order form, or signed agreement states a different term.
Auto-renewal. After the Initial Term, service continues on a month-to-month basis and automatically renews each cycle unless either party provides written notice of termination at least thirty (30) days before the end of the then-current billing period.
Cancellation during the Initial Term. You may cancel during the Initial Term, but you remain responsible for the balance of monthly fees through the end of month three. The setup fee is non-refundable once build work has commenced.
One-time package cancellation. One-time campaign packages, including client reactivation and voicemail-drop campaigns, do not create a monthly subscription unless the offer expressly says so. If you cancel after list review, campaign setup, scripting, integration work, or outreach preparation has begun, amounts already paid may be non-refundable to cover work performed.
How to cancel. Email team@justnevermissai.com with your cancellation request.
Suspension and termination by us. We may suspend or terminate service if payment fails after reasonable retry attempts, or if the service is used in violation of these Terms.
Inbound calls are processed through third-party providers who deliver portions of the service, including Twilio (telephony), ElevenLabs (AI voice), Supabase (data storage), Google (Sheets, Gmail), Stripe (payments), and Vercel (hosting). Call audio is processed in real time and is not permanently stored by NeverMiss.ai. Transcripts and extracted lead data are stored in our database to deliver the service.
Data retention. Call transcripts and lead data are retained for twenty-four (24) months unless a shorter or longer period is agreed in writing. On request, we will delete your transcripts and lead data (subject to legal, tax, or accounting retention obligations). Email team@justnevermissai.com to request deletion.
We do not sell, share, or use your lead data for any purpose other than delivering it to your configured channels. See our Privacy Policy for full details.
Calls are answered by an AI voice agent. The agent identifies itself as an AI assistant during its opening greeting so callers know they are not speaking with a human. By configuring call forwarding to your NeverMiss.ai number, you represent that this disclosure is adequate for your jurisdiction.
Calls are recorded and transcribed to deliver the service, create lead records, and improve accuracy. In jurisdictions requiring two-party consent to recording, the agent's opening greeting serves as consent notice; a caller who continues the conversation consents to recording. You are responsible for ensuring that this disclosure practice meets your local legal requirements.
We aim to provide 24/7 call answering but do not guarantee 100% uptime. Service may be temporarily unavailable due to maintenance, third-party provider outages, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance.
Support hours. Ongoing support is available Monday through Friday, 9:00 AM – 5:00 PM ET. Urgent issues affecting call handling receive priority.
We only provide a performance guarantee when it is expressly included in a signed agreement or written order form. General service availability, lead volume, lead quality, booked jobs, revenue, and campaign outcomes are not guaranteed unless a specific written agreement says otherwise.
For any reactivation or outbound campaign, results depend on list quality, consent posture, offer fit, timely approvals, and your team's follow-up. Cold lists, rented or purchased lists, contacts you are not legally permitted to contact, materially inaccurate data, paused campaigns, delayed approvals, unavailable staff, declined work, or circumstances outside our control are outside any performance commitment unless a written agreement says otherwise.
Our IP. All AI prompts, scripts, workflows, automation logic, templates, and systems created or used by NeverMiss.ai in delivering the service are and remain the exclusive intellectual property of NeverMiss AI LLC. You receive a non-exclusive, non-transferable license to benefit from these systems during your subscription.
Your IP. You retain ownership of your business name, trademarks, logos, and any proprietary business information shared with us.
No transfer on termination. Ending your subscription does not transfer any right, title, or interest in our AI systems, prompts, workflows, or proprietary technology.
Brand usage. You grant us the right to use your business name, logo, and general description of services rendered in our marketing materials, website, portfolio, case studies, social media, and sales presentations.
Testimonials. Any testimonials, reviews, or quotes you voluntarily provide may be used in our marketing materials in perpetuity, across any medium.
Case studies. We may create and publish case studies based on results achieved for you, provided that specific performance data (call volume, revenue impact, conversion rates, etc.) is anonymized unless you provide explicit written consent to use identifiable data.
Opt out. You may revoke the permissions in this Section at any time by emailing team@justnevermissai.com. We will stop using your brand in new materials within thirty (30) days, though we are not required to remove your brand from previously published materials.
Each party agrees to keep confidential any proprietary or sensitive information disclosed by the other during the course of the relationship ("Confidential Information"), including business strategies, customer lists, financial data, pricing, technology, and trade secrets. Confidential Information will not be disclosed to any third party without the other party's prior written consent, except as required by law. This obligation survives termination for two (2) years.
You may not use NeverMiss.ai to:
We may pause or refuse any campaign if list source, consent, messaging, or intended use creates legal, carrier, deliverability, reputational, or platform risk.
NeverMiss.ai is provided "as is." We are not liable for missed calls due to carrier issues, third-party provider outages, or incorrect call-forwarding configuration on your end. We are not responsible for the outcome of leads captured (whether they convert to jobs), for business decisions made based on information provided by the AI agent, or for inaccuracies in AI-generated transcripts, qualifications, or summaries.
Our total aggregate liability under these Terms will not exceed the total fees actually paid by you to us in the six (6) months immediately preceding the event giving rise to the claim.
By you. You agree to indemnify and hold harmless NeverMiss AI LLC, its officers, and agents from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, your business operations, or any misrepresentation of your business to callers via information you provided to us.
By us (IP infringement). We will defend and indemnify you against third-party claims alleging that our software or systems, as provided by us and used as permitted, infringe that third party's intellectual property rights. This does not apply to claims arising from your content, modifications, combinations with non-NeverMiss.ai systems, or use outside the scope of these Terms.
Neither party is liable for delays or failure to perform due to causes beyond reasonable control, including natural disasters, acts of government, pandemics, internet outages, or third-party platform failures.
We may update these Terms. Material changes will be communicated via email with thirty (30) days notice where practicable. Continued use of the service after the notice period constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. The parties will first attempt to resolve disputes through good-faith negotiation. If a dispute is not resolved within thirty (30) days, either party may pursue mediation or binding arbitration. Any litigation will be brought exclusively in the state or federal courts located in Cobb County, Georgia.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
Questions about these Terms? Email us at team@justnevermissai.com.
NeverMiss AI LLC
4245 Mahall Ct, Kennesaw, GA 30144